Navigating internal wikis can sometimes feel overwhelming, but with WikiChat, the AI chatbot developed by MyWikis, you can streamline your search for information and enhance your experience. Whether you’re managing a business wiki, personal wiki, or an enterprise-level knowledge hub, MyWikis’ WikiChat is designed to make information retrieval fast, intuitive, and user-friendly. Here’s a step-by-step guide to help you get the best responses from WikiChat, tailored to the unique structure of your MyWikis platform.

1. Ask Specific Questions

WikiChat is programmed to pull information directly from the content stored within your MyWikis-hosted internal wiki. To ensure you get the most accurate responses:

• Be clear and specific with your queries. For instance, instead of asking, “What’s the policy on leave?”, try a more detailed question like, “What’s the leave policy for employees with more than 2 years of service?” This helps WikiChat find the precise section of your MyWikis content.
• Avoid vague questions, as broad queries may return too many results. By making your question as specific as possible, you allow WikiChat to locate and deliver relevant information more efficiently.

2. Use Wiki-Specific Terms

WikiChat excels when you use terminology that’s already present in your MyWikis platform. By incorporating internal jargon or specialized keywords from your business or industry, the AI can deliver more contextually accurate answers.

For example:

• Legal query: “What’s the outcome of the Smith v. Doe case?”
• Tech query: “Show me the latest server migration protocols.”

This ensures WikiChat interacts seamlessly with your business’ unique wiki setup on MyWikis.

3. Leverage WikiChat’s Multilingual Capabilities

One of the standout features of WikiChat is its multilingual capability, designed to support global teams and diverse knowledge bases. Hosted on MyWikis, this feature ensures that language is never a barrier when accessing your internal knowledge.

If you’re working with non-English speakers or have team members in different regions, you can simply ask WikiChat questions in their preferred language, and it will respond accordingly, pulling data directly from your MyWikis wiki.

• Spanish: “¿Cuáles son las directrices de trabajo remoto?”
• French: “Quelle est la politique de voyage de l’entreprise?”

4. Contextual Responses

WikiChat’s ability to provide responses is rooted in the context of your MyWikis-hosted content. Frame your questions within the scope of your internal wiki documents to help WikiChat deliver precise answers.

For example, instead of asking, “What’s the onboarding process?”, a more refined question like, “What’s the onboarding process for remote employees?” will provide a clearer, more tailored response based on your wiki’s specific procedures.

5. Follow Up for Clarification

WikiChat’s interactive design allows for seamless follow-up questions. If the initial response isn’t exactly what you expected, you can refine your query and WikiChat will provide a more detailed answer. This conversational feature is an advantage MyWikis customers can fully utilize to make their internal wikis more accessible.

Example:

• First query: “What are the company holiday policies?”
• Follow-up: “Does this apply to international employees as well?”

6. Know What WikiChat Can’t Access

It’s essential to remember that WikiChat only pulls from the information stored within your internal wiki on MyWikis. If there are data or documents that aren’t uploaded to the wiki, WikiChat will not be able to provide an answer. Keeping your MyWikis platform up-to-date and well-documented ensures that WikiChat will always have the most relevant information at its disposal.

7. Test and Train

The more you interact with WikiChat, the better it gets at delivering the results you need. Regularly experimenting with how you phrase questions can help you understand how WikiChat interprets your inquiries, improving its effectiveness over time.

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Conclusion

WikiChat by MyWikis is a powerful AI tool that can greatly simplify information retrieval within your internal wikis. By asking clear, detailed questions, using the chatbot’s multilingual feature, and ensuring your MyWikis platform is well-maintained, you can unlock WikiChat’s full potential. This will not only enhance your workflow but also improve collaboration across teams. Lastly, by mastering the use of WikiChat and optimizing its features within your MyWikis platform, you can transform the way your team accesses information, leading to more efficient workflows, better decision-making, and a truly empowered workforce.